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To continue with the application process, you will be required to answer job-related questions. These questions help us assess your job-related abilities, skills, and attitudes. There are 50 items on this assessment. It will take you approximately one hour to complete.

Section 1

This section asks questions about your interactions with co-workers, supervisors, and customers. Choose the best response. TIP: Remember, you are choosing the BEST response. There may be more than one answer that could be acceptable or correct in a particular real-life situation.
  1. You and a co-worker named Ben are working the night shift. You are stocking shelves with items needed for the next day. You notice that Ben has placed several of the store items in his backpack. No-one else saw Ben do this. How should you respond?

  2. You have noticed that many of your co-workers come to work late and leave early. The supervisor does not seem to be aware of this problem. For two days in a row, you decide to come to work late because you are tired. Your supervisor asks to meet with you, and she is obviously frustrated by your behavior. How should you handle this?

  3. A co-worker named Jessica seems very lazy, and never does the work that she is supposed to do. Often, you have to finish jobs that she did not complete. It does not seem that anyone else has noticed this. You are becoming very frustrated with the situation. What is the best response?

  4. You have been working with a company for two years. However, you are becoming bored with your job duties and you feel like you need a change. How could you handle this situation?

  5. A co-worker named Kevin usually skips certain safety procedures steps. Kevin says that he can get the job done much faster if he skips these steps and it seems like this is true. You always follow all of the steps, because that is what the company has told you to do. You decide to talk to your supervisor about this issue. What is the best reason for doing this?

  6. A customer walks over to you and asks you to help them. It is going to take at least 15 minutes to assist them. Your shift ends in 5 minutes. You decide to:

  7. A customer is clearly very frustrated because she has been looking for a certain item in the store. She tells you that another employee was very rude and also gave her the wrong information about where the item is located. The best course of action is to:

  8. A fellow co-worker named John is very upset with you because he thinks that you have been talking about him behind his back. After work, he sees you in the parking lot. He is yelling at you and walking towards you. What is the best response?

  9. A friendly customer is making small talk with you while they are waiting in line. You are trying to concentrate on your work and are feeling annoyed with the customer. How can you handle this?

  10. A fellow co-worker named Leslie is working with a customer. She is explaining how to install a certain program, but her explanation is not correct. You know the correct installation procedures. How should you handle this?

  11. You have been assigned to work on a group project. You do not like the people you have been assigned to work with. What is the best course of action?

  12. A customer comes in and asks for help. You are not sure how to help them because you are new to the company. All of the other employees seem busy. What can you do?

Section 2

Read the following statements and use the scale below to rate your agreement to each statement. TIP: On these assessment questions, it is best to choose the "Strongly Agree" OR the "Strongly Disagree" response. Most companies want to hire an applicant who is confident and clear in their feelings about a certain issue. Otherwise, the applicant could seem wishy-washy (undecided and easily swayed).
  1. Rude customers should be avoided.

  2. Teamwork often produces higher quality work.

  3. Most work-related accidents can be prevented.

  4. Even one work-related mistake is unacceptable.

  5. A job is not worth doing if you aren't recognized for it.

  6. Leaders are usually bossy and controlling.

  7. Constructive criticism can lead to improvements.

  8. Other peoples' perspectives are valuable.

  9. Companies only care about what their supervisors think.

  10. Admitting mistakes is a sign of weakness.

Section 3

Read the following statements and use the scale below to rate the effectiveness of each response. TIP: On these assessment questions, it is best to choose the "Very Effective" OR the "Very Ineffective" response. Most companies want to hire an applicant who is confident and clear in their feelings about a certain issue. Otherwise, the applicant could seem wishy-washy (undecided and easily swayed).
a) Very Ineffective = Will make the situation much worse
b) Somewhat Ineffective = Will make the situation slightly worse
c) Neither Effective nor Ineffective = Will not improve or worsen the situation
d) Somewhat Effective = Will make the situation slightly better
e) Very Effective = Will greatly improve the situation
  1. Confronting a co-worker who you do not like.

  2. Reporting an employee for safety violations.

  3. Apologizing to upset customers.

  4. Arguing when a supervisor gives you feedback.

  5. Asking for help when you are not sure how to do a job task.

Section 4

Read the following statements and use the scale below to rate your agreement to each statement. TIP: The questions below are designed to assess your ethical position on certain job-related issues. Companies are looking for employees who are honest and trustworthy. On these assessment questions, it is best to choose the "Strongly Agree" OR the "Strongly Disagree" response. Most companies want to hire an applicant who is confident and clear in their feelings about a certain issue. Otherwise, the applicant could seem wishy-washy (undecided and easily swayed).
  1. If everyone else is surfing the web and texting at work, I should be able to do it too.

  2. Taking a few small items from a large company is wrong.

  3. I should be able to come to work late, as long as I get the job done.

  4. Taking a few extra breaks at work is ok.

  5. You can't always be expected to give a full two weeks' notice before quitting a job.

  6. Some rules are made to be broken.

Section 5

The questions below pertain to your job-related skills and responsibilities. Choose the most accurate answer for each question using the scale below. TIP: These questions are designed to assess your reliability and productivity. It is always best to be honest as you respond to these questions. As you respond, keep in mind that you want to present yourself as an ideal and desirable employee. Companies want employees who are reliable, accurate, and productive.
a) Almost Never = Nearly 0% of the time
b) Rarely = Less than 50% of the time
c) Sometimes = Approximately 75% of the time
d) Often = Approximately 85% of the time
e) Almost Always = Nearly 100% of the time
  1. I arrive to work on time.

  2. I take days off work without notice.

  3. I complete my work accurately.

  4. I complete my work on time.

  5. I avoid working on teams.

  6. I offer to help others.

  7. I am easily distracted.

  8. I stay calm during conflicts.

  9. I rely on others to help me get things done on time.

Section 6

The questions below pertain to your skills, abilities, and personality. TIP: These questions are designed to assess your work quality, reliability, and productivity. It is always best to be honest as you respond to these questions. As you respond, keep in mind that you want to present yourself as an ideal and desirable employee.
  1. If we contacted your previous supervisor (or teacher), how would they describe your work quality and accuracy?

  2. Suppose we contacted your previous supervisor (or teacher). How would they describe your teamwork skills?

  3. When you are under time pressure at work (or school), how do you respond?

  4. If we contacted your previous supervisor (or teacher), how would they describe your reliability?

  5. In the last three years, how many different jobs have you held?

  6. In the last month, how many times have you been late to work (or school)?

  7. If we contacted your previous supervisor (or teacher), how would they describe your stress-management skills?

  8. How would you describe your interactions with co-workers / peers?